1. Confirmation of Booking

• A service agreement and invoice will be provided upon booking a training package with Safety Elements.
• Preferred dates are tentatively reserved for 14 days. Unless otherwise specified in your service agreement, full payment is required to confirm your booking.
• Once payment is received, this cancellation policy will apply.

2. Consumer Guarantees

Safety Elements complies with the Australian Consumer Law (ACL). Our services come with guarantees that cannot be excluded under the ACL, including:

1. Services will be provided with due care and skill.
2. Services will be fit for their intended purpose, as outlined in the service agreement.
3. Services will achieve the outcomes that were made known to us at the time of booking.

If our services fail to meet these guarantees, clients may be entitled to a remedy, such as a refund, replacement training session, or additional services to address the issue.

3. Cancellations by the Client

Notice Period

• Cancellations must be provided in writing to the Director, Victoria Beresford, at victoria@safetyelements.au.
• Cancellations made 14 days or more prior to the scheduled training date will receive a full refund.
• Cancellations made less than 14 days but at least 7 days before the training date will incur a 50% cancellation fee.
• Cancellations made less than 7 days before the training date will be charged the full training fee.

Non-Refundable Costs

• Any non-refundable travel or accommodation expenses incurred by Safety Elements will be charged to the client in addition to the cancellation fee.
• These costs will be itemised and communicated upon cancellation.

4. Rescheduling by the Client

Rescheduling Requests

• Clients may request to reschedule a training session with at least 7 days’ written notice.
• Rescheduling requests made less than 7 days before the training date will be treated as a cancellation and may incur cancellation fees.

Rescheduling Fee

• A rescheduling fee will apply if administrative or logistical costs are incurred.

5. Cancellations by Safety Elements

Force Majeure or Unforeseen Circumstances

• Safety Elements reserves the right to cancel or reschedule training sessions due to unforeseen circumstances, including instructor illness, technical issues, or events outside our control (e.g., natural disasters, government restrictions).
• In such cases, clients will be offered a full refund or the option to reschedule at no additional cost.

Client-Specific Requirements

• If the session cannot proceed due to incomplete information or prerequisites from the client, the session may be rescheduled or cancelled with applicable fees.

6. Online Training Cancellation

Login Details

• For online training sessions, cancellations must follow the same notice periods as outlined above.
•  If login details for the session have already been provided, no refund will be issued for cancellations made less than 7 days before the session.

Technical Issues

• Clients are responsible for ensuring they have the required technology to participate. No refunds will be issued for technical difficulties on the client’s end.

7. Refunds

Processing Time

• Approved refunds will be processed within 14 business days of receiving the cancellation notice.

Payment Method

•  Refunds will be issued using the same payment method as the original transaction.

8. Circumstances Where Refunds or Remedies May Not Apply

Please be aware that certain situations do not entitle you to a remedy under Australian Consumer Law. Specifically, you are not entitled to a refund or other remedy if:

1. Change of Mind: You simply change your mind, decide you do not like the training, or find you have no use for it.
2. Contrary Service Requests:  You requested the training to be delivered outside the agreed service agreement or insisted on a specific delivery method contrary to our professional advice, resulting in dissatisfaction with the outcome.
3. Unclear Requirements: You did not clearly communicate your specific needs or objectives for the training, leading to dissatisfaction with the service provided.
4. External Issues Beyond Control: A problem arises with the training service that is outside of our control, such as unforeseen events or disruptions not caused by Safety Elements.

These conditions align with the guidelines provided by the Australian Competition and Consumer Commission (ACCC).

9. Amendments to This Policy

Safety Elements reserves the right to amend this policy at any time. Any changes will be published on our website. Continued bookings will indicate acceptance of the updated terms.

10. Queries and Dispute Resolution

If you believe the training did not meet consumer guarantees under Australian Consumer Law or have concerns about your booking, please contact us promptly at:

Email: help@safetyelements.au

Phone: +61 418 961 895

We are committed to resolving issues fairly and ensuring our services meet your expectations.